A lot of ground was covered in this presentation at ARK's Sydney KM Conference today - I would really recommend attending this type of conference put on by the ARK folks.
In essence it was a really back to basics KM foundation & utilise Confluence Wiki technology (very affordable) :
- Focus on practical solutions to help people work together & capture value knowledge & expertise along the way – without reinventing the wheel
- Leveraging existing collaboration & social networks that exist inside the firm – generally occurs naturally when lawyers are doing their job
- Focus on naturally occurring collaboration as a lot of the documented material already captured in systems already
A key advantage of their Wiki : its Search functionality & friendliness
- Great search capacity cf Document Management System's
- Why - because it is a Google search style vs DMS search where you have to select which database etc which is more Advanced structured search
A key change in the way young lawyers learn today compared with the old Master Apprentice interactions of the past
- not able to see many of the interactions of today as so much occurs by email & not face to face
So face to face training bootcamps are vital for young lawyers professional learning & development
- Who are the experts
- What is the key knowledge needed to provide an excellent client service
- What are existing practices
- What is the knowledge / info that org needs to access quickly & effectively
- What is the Business case & cost to business
Lessons Learned
- one size doesn’t fit all
- dealing with barriers to buy in
A lot of the above would be universal to many organizations outside the legal world
And echoing a strong theme throughout the day ....
"Technology does not automatically improve conversation communication or behaviour automatically"
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